Account admins
If you are an account admin and have questions about using the system, please refer to the User Guide or FAQ.
Parents
If you are a parent and are having trouble, please contact your school. They should be able to verify and cancel appointments. Sorry, but we cannot add, delete, or verify individual appointments for parents.
Payment
If you have questions about payment, please see Fees, How to Pay, or Quotes/Invoices.
Other questions
If you have a problem using the system, we’d be happy to help. Email us at support@ptcfast.com.
Please be sure to indicate if you are:
- an account holder (in which case, please provide the email address associated with your account);
- a "Designated Colleague" (usually a teacher) in someone else's account; or
- a parent (as noted above, parents should normally contact the school with questions).
We are also always interested in hearing any suggestions you might have for improving the system.